(required by the Indian IT Act, 2000 and global best practices; explains how you collect, use and share personal data)

Last updated: May 1, 2025
Scope: Applies to all visitors to https://gruhproperties.com and clients who submit information via contact forms, pop-up lead forms, email, phone, chat, etc.

1. What Information We Collect

• Contact Details: name, email address, phone number, postal address when you fill out a form or sign up for updates.

• Technical Data: IP address, browser type, operating system, pages visited & time spent, referral URL (via cookies and server logs).

• Optional Extras: property preferences, budget range, financing details, uploaded documents (e.g. identity proof), if you choose to share them.

2. How We Use Your Data

• To Respond & Provide Services: contacting you about properties, appointments, negotiations.

• Marketing & Newsletters: sending you new listings, market reports, company updates (only if you opt in).

• Site Improvement: analytics to understand user behavior and optimize our site.

• Legal Compliance: record-keeping to meet anti-money-laundering (AML) and Know-Your-Customer (KYC) obligations.

3. Legal Basis & Consent

Under India’s IT Rules and (where applicable) the GDPR/CCPA, we rely on your consent (when you tick “I agree”) and on our legitimate interest (e.g. improving our services). You may withdraw consent at any time by emailing privacy@gruhproperties.com.

4. Cookies & Tracking

We use cookies and similar technologies to:

• keep you logged in,

• remember your preferences,

• collect analytics (Google Analytics), and

• deliver targeted ads (via Facebook Pixel, Google Ads).

See our separate Cookie Policy for full details.

5. Data Sharing & Disclosure

We will never sell your personal data. We may share it with:

• Service Providers: CRM, email platform, analytics, cloud hosting.

• Regulators & Law Enforcement: if required by court order or to prevent fraud.

6. Data Retention & Security

• We retain your contact data for up to 5 years after last interaction, unless you request deletion sooner.

• We implement industry-standard security (SSL/TLS, firewalls, regular audits).

7. Your Rights

You have the right to access, correct, delete, or port your personal data. To exercise these rights, or to file a grievance, contact: